quote:Originally posted by decoarn:
Talk about shipping ratings check this...PAYAPAL requires all items over $250.00 must have delivery confirmation and signature confirmation. Now lets ship this package out of the US. Ready only one postal service works,yep, express mail. Very expensive. Buyers complain and ask for cheaper shipping like first class mail international. Big problem if the item is claimed to be lost and not delivered. No tracking,zip[-ziltch-nada. What's a seller to do? Stop selling outside the US? Ebay is all about making the buyer feel warm and cozy,sellers they just want your final value fees.
Basically ALL shipments must be made that way, because ANY shipment which a buyer claims not to have received will lead to an (almost) automatic complete refund.
This has led to a common buyers' scam now (especially from overseas): the buyer complains that shipping is too expensive and pleads with the seller to ship uninsured. The buyer promises to accept all shipping risks.
As soon as possible, the buyer then claims not to have received the package and asks for a PayPal refund. PayPal asks the seller for proof of shipment (in a form that requires a signature on receipt), but naturally, the seller doesn't have that, because the buyer requested cheaper shipping.
The seller points out to PayPal that the buyer explicitly accepted the shipping risks. "We don't care what the buyer promised" is the general meaning of the message returned by PayPal as they give the buyer all his/her money back.
We had a case where we had witnesses that a buyer received the goods (he showed them off at a club meeting, which was reported to us by other club members), yet he got his full refund...
It's already a common scam and, since sellers can't leave feedback for buyers, we can't even warn other sellers about buyers who do that sort of thing.
Great, how it's all stacked against the seller, isn't it???