Good morning warrantyr: The other options they gave me were to clear my cache of old files (IE-tools-internet options-clear cache of files and cookies)and try again. Another browser I am hearing about is MOZILLA. They have a free download at mozilla.com. Works like IE.
I guess with ebay live happening, no support techs are around...
I am so sorry you are still having problems and wish I were more computer-savy to help you better. Good luck-