Hi caz24,
I wasn't referring to your specific case when I said this issue had been resolved. Correcting this problem for you will require a specific action to be taken on your account and, since your community forum display name is different than either your eBay or Auctiva usernames, I cannot locate your account to take the required action.
For further assistance with this matter, please file a support request using the appropriate link on our help page:
http://www.auctiva.com/free_auction_software_help/help.aspx
-Mike