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Reply to "Genre & Sub-Genre categories not working"

I am having the same issue, I filed a support request yesterday:
Posted Thursday, 8/23/2018 4:12 PM
Hello, this issue has been prevalent for a while.

When I try to enter brands under Clothing, Shoes & Accessories > Women's Clothing > Tops, the list of available brands starts with the letter R, All brands A-Q are omitted.

You can see a screenshot of what I mean here:

Thank you,


Thank you.

Warm Regards,


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Posted Friday, 8/24/2018 6:14 AM

Thank you for contacting Auctiva Support and I'm sorry to hear the trouble that you are experiencing.

We investigated further and were able to verify the reported behavior. Therefore, I have gone ahead and created a Work Ticket and escalated the details to our Engineering department for further investigation. We will get back to you through this support case, once we hear back from them. 

We apologize for any inconvenience caused. In the meantime, if there is anything further I can do to assist you, please don't hesitate to ask!

Auctiva Support
Posted Sunday, 8/26/2018 10:12 AM
Thank you, there is an additional problem.
For the category:Clothing, Shoes & Accessories > Men's Clothing > Shirts > Casual Button-Down Shirts

The size field is not available and when I do an error check it asks me to enter a value for the size field which I cannot since it is not there.

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