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Reply to "Getting Tech Support"

You've got me. If things were working correctly, at least in my mind, your problem would have been handled after my problem was solved. Also, the fact that your problem was addressed, in itself, seems to be a problem for tech support and the company. Where is my problem in the list of problems that thewy are working on.

I am of the opinion that since no possible solutions have been provided at all in over a week, they do not have anyone working on the problem, and they do not have anyone with the knowledge to address the problem (if they have defined the problem correctly).
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