It is nice to hear symptomatic words. I was surprised at Rick Bradford’s reply. He sound like a ‘higher-up’ trying to cover his incompetent staff. What is his position in this forum? Does he work at Auctiva? Any suggestions on how to improve the tech support that I am not getting?
This is the first company that I cannot find any telephone numbers to any department. Does any one know Jeff Schlicht’s (President of Auctiva Corporation) telephone numbers? I thought that he might care a little. The Chico Chamber of Commerce only has the telephone number that will not take messages because the voice mailbox is full (and has been full every day for every telephone call I have made.
Herakles Data is their hosting company, but they will NOT give me the telephone numbers that they have. Like you, they seem to feel that my situation was a bit abnormal, and were will to forward my message to Auctiva. That was two days ago.
What is it like to get replies from Auctiva?