Latest from support, this is so BOGUS !!!!
Posted Monday, 11/10/2008 10:54 AM Hello again,
I have just been informed that the uploading of Animated GIF's will not be supported, but you may still use externally hosted animated GIF's in your listings.
Please feel free to contact us if you need further assistance in this matter.
Thank you
Auctiva Support
BLA
Customer
Posted Monday, 11/10/2008 10:56 AM this is a bogus answer, even a simple plain white gif is being applied a black background.
Have you also been informed that you are not supporting GIF either ?
Maybe you are also not supporting JPEG?
Don E.
Support
Posted Monday, 11/10/2008 11:05 AM Hello,
Thank you for contacting Auctiva Support.
I'm trying to keep it in laymans terms for you but here you go, this is direct from the engineers:
1) The Aurigma uploader always converts the image to jpg before uploading. So if the image started out as animated gif then it will be non-animated jpg when it gets to the server. As per above animated gifs were never officially supported but they may have worked prior to recent changes, however any edit, watermark, resize, etc would break the animation.
2) Any conversion of a gif to jpg has issues with color conversion of 16 million to 256 colors.
3) We are keeping the html uploader around for just such occasions. It will only be accessible from the image upload page and not the lister page. Gif format files are only 256 colors so they
are smaller in size and will not cause the server out-of-memory issues we see with non-resized jpg files.
4) Animated gifs will continue to be supported as externally hosted images. We will also look into the specific issue with the HTML uploader and animated gifs for the 4.6 release. The MS GDI+ image processing library will never be happy with non standard gif formats (animated or transparent etc) so we can never officially support them
5) The 'Replace' function on the imagenmanagement page will remain as a single-upload HTML uploader so that also is another way that animated gifs may be uploaded on Freetiva. However if we find users continue to upload large images via that page then that also will be limited.
6)Pursuant to #1 above we can now support other image formats (png, bmp, tif) with the knowledge that they will be converted and resized to jpg automatically by the Aurigma uploader before uploading to Freetiva.
This will be addressed later today on the community forum if you would like further clarification.
Thank you
Auctiva Support