Reply to "Glitch in the Global Shipping service on eBay"

auctivamikedAuctiva Customer Support Manager

Hi examqueen & MikeTheWatchGuy,

Thanks for sharing your experiences with us. We have received a few similar reports of this nature from other sellers over the past few days as well, but I am uncertain what has caused this to begin happening not what can be done to resolve the issue for the sellers who have been affected.

According to eBay's help page on the Global Shipping Program ( http://pages.ebay.com/help/sel...ipping-globally.html ), in order to offer the Global Shipping Program on a listing, a seller should need to opt in to the program *and* select the “Global Shipping Program” option in the International Shipping section.

We are currently looking into this issue and I will keep you posted on any additional details I am able to uncover. For the time being, I recommend contacting (or following up with) eBay's Customer Support team to see if they are able to help.

-Mike

11/20/129:13 AM

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