Reply to ""Handling Negative Feedback""

bymydesignMember

I have always had really good feedback (I worked at keeping it that way). Then I get a customer, who leaves good feedback in writing, but hits the "neutral" button, several times. Now eBay says my "scale" is dropping, and I have to get better, to receive the 5% discount. This customer won't answer my emails, so we can work it out. And now ebay buries my items deep in searchs, and I answer email after email, as to where did my items go. This feedback thing can cause more problems then its worth, and it seems to be a gimick to get you to buy more things from eBay, to help "improve" your site.

6/2/083:19 PM

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