Reply to ""Handling Negative Feedback""

choochooguyMember

I have had a rather high incidence of Special Delivery and 1st recorded items not turning up lately at my buyers addresses.

But refund of item value only will only follow successful claim against the Royal Mail. If they refuse liablilty e.g. if in thier opinion it was signed for by the addresssee then no refund from RM, no refund to the addressee.

I see a possible fraudulent activity arising here based on threat of negative feedback so handle the customer courteously but firmly.

Let the postal service be the judge of delivery and keep any paperwork from them to counter any possible raising of a non-delivery dispute.

6/7/089:57 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...