Reply to ""Handling Negative Feedback""

mysticmoonbearjewelryMember

As a seller, I leave all positive feedback if the item is paid for, its automatically set up. However, I received 3 neutral, all for shipping charges, which were calculated wrongly by ebay software and Paypal! I refunded the money to them the moment I recieved thier payment, but they did not remove the Neutral feedack, because they could NOT figure out how to do that. In the end we just left it, that was in November, 2007 and this cause my 100% rating to go to 98.9. I have never had a negative. Now I worry constantly that someone will receive a broken pendant and blame me etc. etc. Its the worst system in retail history that I have ever encountered and I have been in retail for 30 years.

6/19/089:02 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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