Over 9 years as a power seller, I can say Ebays own image hosting site, has gone down. Used to do it pretty often, they didn't refund any lost fees as I recall. Most of my auctions end with the items sold so they couldn't be relisted, and the monetary loss would be hard to determine. Auctiva, while it has gone down a handful of times over the 3 years that I have used it, has saved me thousands in picture fees, where else can you get 24 pics per auction for free? It's frustrating, but I am more disgusted with all of Ebays new policies than I could ever be with Auctiva.I will still use Auctiva, nothing is perfect 100% of the time.