The service is FREE. If you loose money because of glitches it is because you chose to use this service. This also happens with paid services because computer systems are not flawless. IF you are a seller that has hundreds of thousands of dollars at stake you should buy your own server and host your own images. Yes, it is inconvenient but it is so funny to see how quickly some people forget all of the FREE and great benefits we get from auctiva. It happens, relax, deal with it or use a different service.