Not sure I have the right to comment here, as my sales are so small and so this hick up doesn't affect me terribly. However, I do feel some things being said are very harsh indeed.
I think Auctiva are great!
I have watched a relative who uses a rather expensive (in my opinion) host and he has way much more trouble with it, than I've ever had with Autiva.
I hope they can and do fix it though.