it's all a thing called assumption of risk! For all you whiners know Auctiva is still trying to figure out the issue. Obviously YOU know there is an issue so why do you need an email saying there is an issue? Maybe they aren't working on it, maybe they are. In the end it will be resolved. No one is saying "hey, it's free shut up" what we are saying is--you should have realistic expectations because many other similar services have similar problems from time to time and they CHARGE.
In Auctiva's case they provide their service for free and you get a lot more than what you are inconvenienced. If your business is your livelihood or you make so much on ebay listings on a given day--change your approach! spread your listings out, switch services, but please, please stop crying the sky is falling!!
Customers who purchase items when no pictures are visible are euqally assuming the risk! If that happens then they were a potentially problematic buyer to begin with!
My 3 year old doesn't whine as much as some of these people have on auctiva in just a couple of hours!