Reply to "having a problem with images"

janeytomMember

Me, too. Here's the reply I got from support:

Thank you for contacting us regarding the issue and I am sorry to hear about the inconvenience. I would recommend you to use our new Auctiva Uploader (Beta) to upload your images to your Auctiva account.

The use of the uploader system is pretty user friendly, however, you may encounter errors when uploading images larger than 1 MB, or if uploading more than 30 MB of images at a time. For optimum performance, I would suggest you to reduce the size of each image to less than 1 MB before uploading.

If you are using a digital camera to take your photos, I recommend reducing the resolution in your digital camera picture configuration.

If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I’ll be happy to continue assisting you.

7/28/084:01 PM

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