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Having to renew tokens

I am kind of new to Auctiva. I have to renew my token 3 times in 10 days. I was wondering if anybody else has this problem or maybe somebody may know why. I did my original token in April of 2012. And lately I had to renew 3 times in 10 days. I have been using Auctiva just as the scrolling of listings. I hope to hear from someone. Thank you
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