Here is something for the programmers to chew over... I really don't think much at all of the Auctiva help system. Used it three of four times, realized it wasnt really any help and gave up.
Three reasons
1)I would describe the content as really lite. If you compare the information you can get from the message boards when there is a problem of some kind to what is available in the help system, it looks like an afterthought. Not very robust.
2)Somebody who needs help is probably using the software and is trying to post to an auction or edit a post, or something immediate. Seems a bit ridiculous to assume 2 business days is a good answer. Why not just beef up the help system? No real help, except basics, and not a good way to search for help.Who has hours to study message baords.
3)There doesn't seem to be (maybe there is and I couldn't find it, which is another problem, hard to figure out) anything in it related to symptoms. No troubleshooter, keyword help, examples, lists of what to do when you see this or that, etc. Every answer to every question I have had so far has either came from this forum system and then it got me close, and I figured the rest out, or I worked around it. Problem with a system this non-robust, is it seems kind of insulting. Who wnats every post to take 30 minutes to figure out. Kind of goues against the sole reason to use Auctiva in the first place.
Just my two cents. -answrtek
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