quote:Originally posted by answrtek:
2)Somebody who needs help is probably using the software and is trying to post to an auction or edit a post, or something immediate. Seems a bit ridiculous to assume 2 business days is a good answer. Why not just beef up the help system? No real help, except basics, and not a good way to search for help.Who has hours to study message baords.
3)Who wnats every post to take 30 minutes to figure out. Kind of goues against the sole reason to use Auctiva in the first place.
Just my two cents. -answrtek
Here's my take Answrtek..
I've tried various third party auction sites. So I feel that I have a good feel for other services.
The last service I used I PAID for you. A member of that service could wait until the cows come home and never receive an answer for problems.
My only way of getting any answers was from the fellow paying members of the service. Service was zip, nada, zilch, zippoh! And I PAID for that service. Yeah, yeah, I know..paying for a service that is sub-par isn't a smart business move, guess what? That's why I'm here.
I came here last year and lo and behold...customer service here is abundant. If I asked via a help ticket..I had an answer within 30 minutes. Most of the time I have an answer within 10-15 minutes. So I'm not sure what you're questioning in reference to two business days. And honestly, if I had my questions to management acknowledged at my prior service I'd have keeled over with heart palpitations. No communication whatsoever much stating I would have an answer within 2 business days.
I do have to ask this...have you taken the online class that Auctiva offers?
Alot of the basic questions are answered in the online classes. I wholeheartedly suggest this to all new persons or persons who might need a refresher course with Auctiva. I believe that once you go through the online class alot of the reasons your posts take 30 minutes will be lessened to what it takes me for my auctions to post. Lightning fast! <finger snap>
Good Luck with your future sales,
Donna