Brad,
I just reviewed our support case records and found that both of the support cases you have filed in the past 6 days have actually already been responded to. You can find the responses to your support requests by logging into your Auctiva account with username "sassy_couture_australia" and clicking the "Check the status of an on-going support case" link on the "Help" page.
seattle-west,
In order to receive assistance with respect to this problem, please contact our customer support team by completing the web form on the following page of our site:
http://www.auctiva.com/help/requesthelp.aspx
-Mike