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Reply to "HELP - having touble with Auctiva & Google Chrome"

Hi Amy,

While we have never sought to make the Auctiva software fully compatible with Google Chrome and generally do not investigate issues specific to Google Chrome, we did not make any changes to our software around the time you posted this thread so I suspect you can resolve these problems through a little troubleshooting.

Since it sounds like several things are not working as you expected, I feel there is a good change that trying one of a few general troubleshooting measures will get things working normally again. The first of those I recommend trying that may help is clearing your cache and then closing and reopening your browser.

If you continue to encounter the same problems after you have cleared your cache, I would then look through the add ons installed on your browser and disable or remove any that you cannot live without.

If that does not do that trick, you might want to try uninstalling your current copy of Google Chrome and then reinstalling a fresh copy of the browser. If you end up going that route, I recommend declining any *extras* you may be asked to install during the reinstallation process to keep the copy as clean as possible.

I hope one of these suggestions helps. If you were to contact our customer support team, you would likely be asked to try using the latest version of Mozilla Firefox or Internet Explorer as those are the two browsers we officially support.

The Mozilla Firefox browser can be downloaded free of charge from http://www.mozilla.com. If you have never used that browser, I recommend giving it a shot.

-Mike
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