Hi geoff-53,
I just reviewed your account and determined that the reason you have been unable to generate a token for your "geoff-53" Auctiva account is because your eBay account is already associated with an existing Auctiva account. For further assistance with this matter, please contact our customer support department using the appropriate link on our help page:
http://www.auctiva.com/free_auction_software_help/help.aspx
-Mike