Hi 37492,
The issue you are describing is actually different from the what the previous posters on this thread were describing. The reason that the "Header Image" area is not being filled in when you import your listings from Closed to Saved is because the closed listings you are importing from do not contain header images.
Our technical team is still looking into the issue that is preventing you from removing the image that is in the first "Select an Image" box in some of these listings and I'll follow up with you via the support case you have opened on the subject what additional information becomes available.
Sage Thymes,
If images are being deleted from your active listings and you are certain you did not delete those images from your Auctiva account, please contact our customer team and let us know one or two examples of listings that exhibit this problem. We should be able to track down exactly how and when those images came to be deleted.
Also, we have not changed anything on our end with respect to the "Find Product" functionality so I suspect eBay must have changed something on their end of things. We anticipate this will be resolved with our routine category update this afternoon but, if that doesn't do the trick, we'll look into it further shortly thereafter.
themodo,
I believe the behavior exhibited by the third image in the listing you provided is a result of a bug in the Java based version of the new Auctiva uploader. A number of companies, including us, have brought this issue up with the company we purchased the uploaders from but we have not been given any indication when it will be resolved at this point.
The Java based version of the Auctiva uploader is used when you use the Auctiva uploader when logged in through the Firefox browser, and you can avoid the possibility of this happening by using a different uploader. You can even still use the Auctiva Uploader if you log-in through Internet Explorer because Internet Explorer uses the Active X based version of the uploader.
If any of you have any additional questions or concerns regarding your Auctiva accounts, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike