Help with....how to explain it?? :)

Okay...this is really wierd. There is no place in my profiles to add the return shipping policy. I went to every profile I made (about 10-12 of them, and there is no option for that. I've tried to find a place to change it in my Master Profiles too.... Very strange....

For example, one of my Item Details profile is "Pant Suits". There is no choice anywhere in there to add shipping return policy. So I figure, well, I guess I need to change it under my Shipping Profile details. Well, LOL, there's nothing there except my html that I pasted in and no choices for a shipping return policy.

The only way I can see to add a return policy to a listing is to do in on each and every individual one. I can't seem to figure out what I'm missing. It should be simple (as I've already said before - <grin>, but I must be missing it.

Another problem is... I notice that on all of my profiles (for different types of clothing) that every time I save my Shipping Profile details (from the drop down menu of choices of profiles I made) to my an Item Details profile it doesn't save the Shipping Profile I chose.



Posted April 21, 2006 06:32 PM April 21, 2006 03:32 PM

Hi Marcia,

To enter your return policy, click "Maximize" next to the Checkout Options section of the lister page. Then, click the "Choose/Modify Return Policy" link.

If you have created a profile containing your return policy, you can edit it in your profile by going to Auctiva -> Profiles(tab) -> Manage Profiles, and selecting "Edit" from the pull down menu to the right of the appropriate profile.

-Mike