quote:Originally posted by wayoutwest:
Sorry to hear that still not workingOn the bright side, CS here is tops!
It's only been 1 day since I put in the support ticket. I'm eagerly awaiting a reply from CS since I don't want to have to pay for another month at the other "place".
quote:support ticket on import was right thing to do. as for compliments - youre too kind *blush*
Oh no...you are too kind.
I appreciate that you took the time to help me. Not everyone would stop to help. 
quote:Glad you find my method of explaining helpful, rather than feeling that i'm thinking person is stupid and needs hand-holding (so to speak). I often worry that the person will be offended because I cover stuff they most likely know and over-simplify the stuff. But figure that's better than person not following and other people that need help not being able to follow. Just sorry it took so long to pinpoint problem and for us both to be on same page.
I'm not sure why someone would be offended if someone was willing to take their own time to help them.
If I were you, I wouldn't waste a moment of worry over it...as you said, a step by step is better, because later on, a new person can search and find the answer without having to post the same question again. If they are not knowledgeable in that area it's so much easier for them. Plus, it's also very easy to miss simple steps even if you are knowledgeable. I always try to search before I ask unless I know someone who may have the answer at their fingertips. 
quote:Have a great day, hope the tech guys get it resolved for ya pretty quickly.
Me too! Do they usually answer within 3 days do you think?