Well when its a mistake I made, that caused me to hold there money, or for instance I made a sell on another auction site, but forgot I listed on the site, I then check my paypal almost a week or so later and i see additional funds. Shocked i I remember listing on the site, so at this point I go to my drop-shippers site and enter the order, I placed the order and for some reason I decided to cancel the order(it was late). So now I have to wait for the money to be placed back into my PayPal account which take 3-5 days, or I could have added the funds from my bank, but that takes 3-5 days. So at that point I know the person was waiting, wondering If i took the money and ran. Later that very nite I get an email from the person asking for the tracking so i tell them what happened and I offered a gift that would go alone with the item if they didn't want a refund. Well they did want to cancel, and to keep my name intak I wanted to still give them a little gift, but then block there account so they wouldn't try to keep getting theses gifts at my expense, I couldn't but they were happy with just there refund.