Hi Community,
Thank you all for your continued interest in this situation. As I mentioned previously, we have been communicating with eBay's technical team about this matter over the past week and I am pleased to report that they have since been able to provide us with the information necessary to resolve the problem.
Although we were sending the full size versions of the Optional eBay Gallery Images to eBay all along, we have come to learn that the “zoom” and “enlarge” feature were being lost because eBay's system reduced the size of the images when making copies from the image URLs we were sending them.
We have just released a change that should prevent images that are placed in the Optional eBay Gallery Images area from being resized in this manner and, based on the testing we have done so far, the “zoom” and “enlarge” features are now working properly on listings posted through Auctiva including those that use multiple gallery images.
If you notice any remaining problems with this functionality with new listings that you post moving forward, please let us know and we will be happy to look into any remaining issues that may exist. Hopefully this is the only change that will be necessary to ensure these feature work as intended.
-Mike