Hi hotlantamamaof1,
If you have your IE popup blocker turned off and the popup window is not coming up, you must have another popup blocker enabled on your system.
I actually had this happen to me before when I downloaded Yahoo Messenger because I also got the Yahoo Toolbar, which had a pop up blocker enabled.
Adaware and other internet security products can also have popup blockers that are enabled by default.
I hope this helps=)
-Mike