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Reply to "I am so fed up with Auctiva - NO ITEM SPECIFICS"

Dear Bunnygirl,

I'm sorry to hear about the difficulties you are experiencing, but I am not aware of any technical problems on our end that would cause you to be unable to enter the same item specifics when listing through Auctiva as you would be able to enter when listing in the same category directly through eBay.

I also looked through our support case records but the most recent support cases I was able to find with your Auctiva username or email address on file with them were filed about 6 months ago. I suppose you could have filed a new one using a different email address though.

I opened several of your recently created listings and, while I did not that no item specifics information had been entered in them, I was able to see the "Custom Item Specifics" link under the "Category#" field in each one and all the eBay recommended Item Specifics attributes for the selected category were available in each one.

Based on what you have described, I am under the impression that the pop up window which opens up when you click the "Custom Item Specifics" link is blank. Assuming that is the case, I suspect that a pop up blocker or something else about your browser is conflicting with the functionality of this pop up window.

If you find that any pop up blockers are enabled on your browser, or any toolbar that may be installed on your browser, I recommend disabling any and all of those to see if that resolves the problem. I also recommend making sure that you are using one of our supported browsers, which are the latest versions of Internet Explorer and Mozilla Firefox.

If you need any further assistance with this issue, please contact our customer support team by mousing over the "Help" tab within your account and selecting the "File Support Case" option. If you do not receive an email confirming that your support case has been submitted upon doing so, feel free to post here and we will figure out another way to communicate about this.

We should be able to get to the bottom of this through a little troubleshooting.

-Mike
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