Reply to "I can not Log into my account."

auctivacraigAuctiva Support Manager

Hello Amanda -

after requesting a password reset, if you do not see the corresponding email in your inbox within the hour, please be sure you have checked your Spam/Junk/Trash folder to ensure that your email provider has not redirected the message away from your inbox, if you use gmail, please be sure to check your All Mail area.

If you have not accessed your account recently, it is possible that the email address we have on file is outdated and in this case as well as the case where the email is not arriving for you, please continue with your existing support case and our support team will be happy to assist you further.

- Craig

5/5/178:59 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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