Reply to "I can not Log into my account."

auctivacraigAuctiva Support Manager

Hello again,

When you receive a notification that let's you know we have updated your support case, the notification contains a link. If you use the link in the notification to access your support case, you will be taken to a page that will show you that response without logging in to your account. It would only be necessary to log in to your account to check the support cases manually.

Please be aware that we are currently experiencing a higher than usual volume of support requests and we do respond to cases in the order that they arrive so if you have not yet received an update to your support case (in the form of an email notification) you will as soon as our support team reaches your query. If you have received the update notification, you should be able to use the link within it to view the response to that particular case. Note that you can also file a support case at any time from under the Help tab without being logged in to the site.

- Craig

5/5/179:56 AM

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        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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