Reply to "I can not Log into my account."

auctivacraigAuctiva Support Manager

Hello Amanda -

I am sorry to hear that this difficulty has continue. I see that you filed a support case that we responded to earlier today so there should be a notification in your email both for that and a reset request for your password. We are not aware of any issues with the password reset email getting sent out, so if you do not see the response notification or the reset email in your inbox, please be sure to check your Spam/Junk/Trash folders to ensure that your provider has not redirected the messages away from your inbox.

As this relates to your account credentials and I can see that you have followed up with your initial support case, please continue to work with our support team in that support case so we can assist you further.

- Craig

5/8/179:02 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...