I cannot log onto Auctiva AT ALL

I hope Mike or Rebecca see this...I could only log in HERE thru a browser search. Help button, Auctiva main site, nothing will load. I've tried 3 browsers with the same results. Tried all kinds of roundabout ways to log in. Cannot file a support case. Missing templates in my auctions. The list is getting longer. I hope someone has a solution (or at least an explanation!!) I was listing last night til 11pm est, then I lost access.
I was reading a little about McAfee problems but I have Norton...if that makes any difference. Hope someone can help!!
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