Here is what support sent me - I've already done all of this and responded back with that this isn't the problem since its now part of my routine. I always do all of the clearing cache, using window washer and spy sweeper before I file a support case AND besides there are lot others here that are experiencing the same problem. Told them to dig deeper. And I use Firefox browser.
Hi,
We apologize for the inconvenience you have faced. I have logged-in to your Auctiva account and everything worked fine. So I request you to disable the popup blocker or disable any Firewall program (if your system has any) and delete all cookies and temporary internet files and then try again.
Additionally I would suggest you to try using an alternate web browser. I recommend using Internet Explorer 6.0 or Firefox. If you are using one, you may try the other.
A free download of Mozilla firefox is available at
http://www.mozilla.com
In case you face any issue then please feel free to contact us again with the exact error message. We will be more then happy to assist you on this issue.
Thank you,
Auctiva Support.