Hi MaryB,
While your return policy is not displayed in the preview of your listings, it will still be present in the listings once they are posted to eBay.
However, the information from your seller details profile should be visible within the template in the listing preview. If this is not the case, I recommend filing a support case about this issue using the appropriate link on our help page:
http://www.auctiva.com/free_auction_software_help/help.aspx
-Mike