Tom, Sorry to hear that you feel I am here to fan the flames as you say. Your right I do have an issue with the customer service the past few months. Which has resulted in rude insults to customers that are unprofessional, the use of feedback to insult other members. The lack of communication and not knowing what is going on most the time. I understand your job is frustrating, but the remarks I have read in hear lately isn't helping your customers have any more faith. I will be the first to admit you have a fantastic product, and you may not have any control over it going down, trying to get the bugs worked etc. But you do have control over your responses and how you communicate the issues at hand so it does not reach the boiling point that it has today. I pay for a service and with that should come customer relations. I have to ask myself if he feels another member's concern real or imagined is a waste of his time and publically announces as such, will my concerns be a waste also? If I ask for you to look at my auctions will I be ridiculed for what I sell? And told maybe nobody wants it. Sorry, you can't see where I'm coming from, and only looking at it has fanning the flame.