Reply to ""I Totally Blew It! Now What?""

darrellleewrightMember

When I read this article, I had to laugh because something similar happened about three weeks ago. A customer ordered 50 Wholesale DVDs that were suposed to be Westerns Comedies and Classics. Instead I accidentally shipped one of my additional Stock boxes which was filled with double titles and not a single Western.

When I realized the mistake it was too late, however, when the buyer e-mailed me about the problem, I just admitted I made a mistake and offered to replace any title he did not want. In the end we exchanged about 15 DVDs. And I received not only a posiive 5 star feedback, but also a nice letter from my seller thanking me for fixing the problems fast without any problems.

So sometimes a mistake can actually help your DSRs

11/5/086:24 PM

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