Reply to "image error... wont load?"

Hi,
This is my first day on Auctiva. I have made folders and loaded images from my computer to those folders. When I create my listing and try to upload the pictures at the first box labeled #1 of the 24 it stops me and won't let me load. I can load a gallery photo, but that is all. I sent a support notice, but no reply. Am I doing something wrong. Up till now things were going good and I was able to post 4 things earlier today. Thanks for any help
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