I'm having the same issue with uploading photos. A few photos will upload and it will just freeze at random and waste my time for 5 minutes before it times out. I contacted support and mentioned I had tried to upload with Chrome, IE and Firefox and the reply I received was to try to use a different browser such as Chrome and also they were sorry I was having issues. I'm at at loss here! Maybe the should realize the possibility of the problem being on their end?