Yep....trinkets is right again.
Here is cut paste of relevant part:
Expert help just a click away
Trained, courteous experts
Access help by phone, chat or email
Just found it as I had thought before of possible upgrade when in emergency mode...but 2 calls month, for me I may need 4 in one month and then not need again for months and months...as when it rains it pours for me.
Anyone else had experience using their 24-7, 2 a month, if so please share you experience with us so we will know if we should upgrade for this service.
Thanks all for your guidance.