Reply to "Images & Support Issues - We're working on it!"

Hello Lozengallery -

We did have an issue earlier this week that matches the description of what you have encountered, however, our engineers resolved that issue shortly after we discovered it.  It sounds like you may have an issue with your browser caching the site from that state as the issue is no longer occurring.

The first suggestion I have is to try logging out of your account and closing your browser entirely.  Then, relaunch your browser and log back in to your Auctiva account.  If the difficulty persists, please try clearing the cache of your browser, closing it and relaunching it and then logging back in to your account.

Should you continue to encounter difficulty at that point, either respond here to this post or, if you are able to file a support case but still having other issues, file a support case from under the Help tab of the site so we can have a look into your account.

 - Craig

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