Strange no one has answered before but there have been some site slowness issues mentioned on other boards over the last few days which could contribute to this problem.
If this is still occurring I suggest you file a support request with Auctiva.
The sunny side to the latest fees and feedback ruckus is that other sites become financially more attractive pick up more business and get a chance to raise their profile to buyers.
ebay is currently aiding their competitors even though most are of insignificant size at present to pose a threat. But it could eventually change if ebay considers they can never do wrong, ever !!