You don't even need to look at anything on Ebay. If you just go to any users "Saved Listings" area within Auctiva itself, you should see a lot of saved listings with the "Thumbnail Image not available" next to it. If you access any of those Saved Listings that show this problem by opening the listing, you will see the included image are nothing but the red "X" icons where images should be and the Image Saved area also is exhibiting issues. You don't even need Ebay to see this. just look at the auctiva stuff.
I too submitted a support request to have all my images put back. Some of them are very old (over 8 months) while others that are missing were uploaded to Auctiva only a few weeks ago. not all the images are doing this, just some of them. I have lots of listings out there and I'd say that about 30-50% of my listings are impacted this problem.
My question for Auctiva is where did these images go? Does your group delete pictures that are thought to be too old without notifying the users? Just thought maybe that was the problem?
I hope this will be resolved. I LOVE Auctiva! I don't want to lose it.
Deb