Hi Community,
We had suspended our service that permanently deleted images that have been marked as deleted from the beginning of June up until about a week ago. Therefore, it is possible that images marked as deleted on the Manage Images page as early as the beginning of June would just be getting permanently deleted now.
Since we have started running this service again, images that are marked as deleted on the Manage Images page should be permanently deleted from our system 14 days after they are marked as deleted - unless they are manually permanently deleted or restored from the Deleted Images page.
If you have listings in which an icon stating "Image Not Available" is displayed in place of your images, it is an indication that those images were marked as deleted and are now in your Deleted Images folder and you should be able to restore them by using the "Restore" button in your Deleted Images folder.
On the other hand, if broken image links are showing up in place of your images in your listings, it is indicative that those images were marked as deleted some time in June or July and have since been permanently deleted from our systems. In that case, in order to restore the images in the listings, you would need to reupload them during the process of revising each via the following process:
1) Locate your listing in your Saved Listings folder, make any necessary changes (reupload images), and save.
2) Click the "<HTML> icon to the right of the item on your "Saved Listings" page
3) Select All and copy the html in the popup window.
4) Locate the item on eBay and click the "Revise Item" button.
5) Scroll down to the "Description" section and then click the "HTML" tab above the description editor.
6) Delete the existing description HTML, paste the copied HTML in its place, and save your changes.
Once you have done that, if you also need to restore the header/gallery images in the listings, you should then be able to do so by revising them via the following process:
1) Visit the item on eBay.
2) Right-click the image you’d like to make your new header/gallery image and click “Properties”
3) Copy the image URL, which begins with http://...
4) Click the “Revise your Item” link at the top of the auction page.
5) Click the “Add Pictures” button.
6) Delete the text(if any) in the “Enter URL…” field(if any) and replace it with the copied URL.
7) Click the “Insert Pictures” button and save your changes.
Revising your listings in this manner will cause the scrolling galleries to be removed from them, but there is a tool our support team can run that can add them back. If you would like me to add the scrolling galleries back to your listings after you make these revisions, please let our customer support team know and we will add them for you.
You can reach our customer support team at any time by completing the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike