Important Questions About Insurance

thymelylisterMember

I have 3 important questions regarding the insurance offered here. I've searched the boards, but I can't find the answers to any of these questions.

First, does the package have to have delivery confirmation to be eligible for the insurance and to make a claim? If the customer says the package was 'lost' in the mail, I assume we have to prove it was never delivered.

Second, I give my customers 7 days to pay. I read that the insurance is available 'for 47 hours' after the auction ends. Does this mean if someone pays me, for example, on Day 4, they can't purchase this insurance?

Third, who makes the claim (the customer or me) and how long does it take to get a refund?

Thanks for answering these questions. I'd like to offer the insurance to my buyers, but I need to understand how it all works first.

One more thing...The LINK on your shipping FAQ page for the insurance form does not work. I thought I might find some answers there but it was broken.

11/23/052:39 PM

Original Post

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