Reply to "Important Questions About Insurance"

auctivamikedAuctiva Customer Support Manager

Hello,

1) The package does NOT have to be sent with delivery confirmation to be eligible for insurance.

2) The customer is able to purchase insurance on the checkout regardless of when he/she is paying. If you are purchasing insurance for an item, you can do it for up to 48 hours after payment is recieved(underwriting guideline).

3) Filing of a claim requires a claim form filled out by the seller and a signed affadavit from the buyer stating that the item was lost or damaged. Complete instructions for filing a claim can be found at http://www.U-Pic.com -> Claims. I'm not sure how long it takes U-Pic to turn around claims but I'm sure they'd be happy to tell you.

Thanks for letting us know about the FAQ problem. We'll get on top of it=)

Thank you,
Auctiva Support

11/23/055:04 PM

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