I emailed U-PIC regarding this. Here's what I sent:
Good Morning,
I list on eBay with Auctiva, through whom I can insure my shipments with
U-PIC policies. I have a question as to what information is needed should I
ever need to file a claim.
U-PIC policy states: "Proof of
carrier payment, copy of carrier tracer form showing L.D.I. or other
identifying number, copy from original invoice to consignee, whichever of
the aforementioned is applicable, and any other documentation that is
requested to substantiate loss." So, in this case, a post office receipt
showing package or customs ID number would suffice, correct? The rates
available off of your main site indicate rates for USPS shipping both with
and without Delivery Confirmation, so one would assume that DC is not a
necessarily a requirement for insuring with U-PIC.
Also, would the same be the case for internationally shipped packages? I am
shipping from the US (Michigan).
Thanks, in advance!
and here is U-PIC's response:
The items that we would need to process a claim are as follows:
1) Signed and dated claim form
2) Proof of insurance
3) If UPS/FedEx/DHL copy of the carriers settlement check (the deductible)
4) If USPS, a signed & dated statement from the buyer(consignee).
5) If it is a loss it must be submitted 21 days after the ship date,
international loss = 45 days from the ship date.
Damage claims can be submitted immediately, proof of damage may be
requested.
6) If USPS you have 90 days from ship date to file. If UPS/FedEx/DHL you
have 60 days from the date of the carrier settlement check to file.
Hope that answers all your questions, thanks!
Kyle Gibson
Claims Manager
28001 Dorothy Drive, 2nd Flr
Agoura Hills, CA 91301-2609