Here's what U-Pic had to say to me:
Good morning!
The confusion comes into play because the majority of eBayers only understand USPS regulations. Your policy covers all major carriers. The paragraph you describe below only applies to UPS, Fed-Ex and DHL. It does not apply to USPS as we insure USPS from penny one. All other carriers provide $100 worth of free coverage. We are only involved in claims exceeding $100 for those carriers. That is why they first must file the claim with the carrier and secure the $100 and then they file for the remaining amount with us.
If you would like to add a sentence regarding whom the paragraph you are referencing applies to that would be fine. Most of our partners who use all carriers have done that to avoid confusion.
Here is the difference:
USPS
Damage claims can be filed right away
Lost claims must wait 21 days from date of shipment for domestic and 45 days from date of shipment for International
Acquire a dated and signed statement from your buyer noting exactly what is damaged or that they purchased from you and have not received their product. (When sellers purchase the insurance)
Submit a dated and signed statement with all pertinent shipping information along with a description of damage if applicable. (When buyers purchase coverage)
Attach your proof of value
Complete our claim form online at u-pic.com
Fax or mail in the claim
UPS*Fed-Ex*DHL
File claim with the carrier for carrier’s liability ($100) (When claim can be filed is up to the carrier’s terms)
Carrier will process those claims regionally and normally will pay out in 7-10 days
Once you receive the carrier’s check you have 60 days to file claim with U-PIC
File the claim with U-PIC online at u-pic.com, click claims, click file online
Submit a copy of carrier’s check along with email confirmation of claim filling and your proof of value (the same proof of value that was used for the carriers claim)
Requirements
USPS
Claim form
Letter from consignee
Proof of value
UPS, Fed-EX, DHL
Claim form
Copy of carriers check
Proof of value
The only difference between USPS and the others is that for USPS claims a letter accompanies the claim instead of the carriers check.
-Mike