Hello again,
Apologies for any lack of clarity in the last response.
Please note that you cannot import from Active to Saved directly - our system does this with a few sample items from eBay when you initially create your account as a sample, but there is no functionality available for you to be able to import from the Active Listings directly to your Saved Listings.
To import into your Saved Listings you would need to have items end so that they appear on the Closed Listings page of your Auctiva account and there is a tool on the Closed Listings page to Import to Saved. This will move the listing data into your Saved Listings and the related images from that listing into your Image Management area (note: there are some locations where images may be hosted where we may not be able to import the images as well).
When you import to Saved from Closed, your listing should still look the same and have the same images in it so you would not need to add the images again, although the images themselves should then show in the description editor with your listing data and would not show in the Auctiva Image Selection area of the listing creation page.
Should you encounter any difficulty with this process, please feel free to let us know the details of what occurs for you including the title of a listing or two where you run into trouble in a support case. You can file a support case at any time from under the Help tab of our site.
- Craig