Reply to "Information on Auctiva Site Update (6/1/09)"

auctivamikedAuctiva Customer Support Manager

Hi Community,

We are receiving some reports indicating that users who do not have outstanding balances have received email notifications stating the Auctiva insurance settings in their account have been disabled and that users with outstanding balances are not seeing the Auctiva insurance setting get automatically re-enabled after paying those bills.

The issue of the emails going out to users without outstanding balances has been addressed but the issue with the insurance setting for users not automatically being re-enabled when they pay their bills is occurring due to a change in the insurance billing system.

As it stands now, in order to be able to purchase Auctiva shipping insurance, a user must either have a positive balance or have a credit card on file for automatic monthly billing. Therefore, those who are in this position should be able to re-enable the insurance setting by either placing a credit card on file or depositing a prepaid balance.

-Mike

6/1/0910:35 AM

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